Since my closest JoAnns is over 2 hours away now, I’ve had to do all my re-stocking online. Oh and did I mention we don’t have Postal Service here. Don’t laugh, I’m not really in the bush as you may be thinking.
Anyway, everyone has a PO BOX, that’s just how it works. My most recent order was to www.joann.com. All I need was some Sulky Solvy. So that is what I ordered. I had free shipping too! Well in the shipping FAQs, (I have to check the method of shipping for all my online purchases now) they state FedEx and FedEx SmartPost. Which one is it? I guess I took a chance and it turns out I was no good at JoAnn’s guessing game, because they shipped FedEx Smartpost which delivers to the post office. This means that I needed to put my PO BOX address in the shipping field and not my physical address.
I have ordered with a lot of companies and many times their system checks addresses and figures out the best way it needs to be shipped. Not sure what database they use but if Joanns had it they would not have found my house address in “that” database, and would have known to ship “not by FedEx Smartpost”
When I checked the tracking my heart sank. I was really looking forward to getting this and I needed it BADLY. The status said Delivery Exception then below said returned to sender. I called FedEx and Cynthia, the rep was so rude, I could have just slammed the phone down. I am not happy with you either FedEx.
Then I emailed JoAnn.com and I am waiting for a response. I am not sure why I am even wasting my time because I need my product now which means I need to order it now and it won’t be from JoAnns. Besides I think I found it cheaper. So goodbye Joanns. I spent thousands in your Brick and Mortar store in Poway, Escondido then the one close to Redondo Beach. Your closest store to me right now is in Denver or Boulder, CO, somewhere over there but I am not sure I need to give you my business anymore. That’s how mad I am.
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