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Wednesday, December 30, 2009

V-tech Customer Service is a joke

My first question to you my friends, is how long is too long to wait for a customer service representative to answer the phone?
 
How long would you sit and listen to that corny music that is most likely way too loud and sounds horribly distorted? 
 
Before I had children, I think after 10 minutes, maybe I would hang up and shoot out an e-mail to the manufacturer but when there are kids involved, you try to get faster service, so you call them.  I mean you try telling your kids that you can't get someone from the company on the phone to tell them why their toy/game system isn't working.
 
Well I surprised myself on December 28th. The kids received 2 new games for Christmas for their V.Smile Motion™ Active Learning System  and were really looking forward to play it.  They loved it so much that I purchased an additional V.Smile Motion™ Wireless Controller, so they would be able to play together. 
 
I have actually read a whole lot of negative reviews for this product but up until Dec 28th I had zero complaints.  It is completely age appropriate and my kids were actually learning while they were "playing".  They never had any of the controller woes that I had read about until Dec 28th.
 
I decided to surprise my son with his new V.Smile Motion: Cars game.  My plan was to get it all ready while he was downstairs but once the cartridge was in and the game came on I couldn't select anything.  The buttons worked but the joystick part of the controller did not respond on BOTH controllers.  He was so disappointed.  It was as though the controller was stuck on "motion" control,  one of the fun features of the controller.  I then visited the V-tech website to troubleshoot.  I did everything that was suggested and still nothing and that is when the phone nightmare started.
 
I called and was put on hold...the music  geesh.  I waited and waited.  I put my phone on speaker and actually got a few things done before it was finally transferred to a customer service representative.  Once Amy said hello I checked the counter on my phone.   It was over 30 minutes.  I felt bad that I probably raised my voice at Amy.  It wasn't her fault the thing wasn't working.  She troubleshooted and nothing changed.  After putting me on hold for several times during our conversation she came back with an apology and sort of a solution.  Since the initial game system came with only 1 controller they would replace only one controller at no cost but I had to pay for shipping.  I'm sorry but this was not satisfactory.  Chris thought it was okay.  I was about to give her my address when.....yes you guessed it, we got disconnected.  Chris thought she hung up on me but whatever it was the phone was silent.  My phone counter at the time was at 52 minutes 46 seconds
 
I may have uttered a few bad words as I kept looking at the phone.  I couldn't believe it, so like an idiot I kept saying hello hello.  Ugh I knew what I had to do but I was dreading it.  Did I really want to sit 30+ minutes on hold AGAIN?  Well for my kids I had to.  So I called again but this time it only took about 20 minutes.  Yeah big improvement.  I stopped the lady before she got into her troubleshooting mode and explained to her very quickly what had just happened.  She did see that I had called earlier.  Well this time she took my address and told me it would arrive in 5 - 10 days via UPS. 
 
I don't know if she took pity on me because I was disconnected after such a long hold time but they didn't charge me the $5 shipping.  Total call time on the 2nd call 23 minutes 52 seconds.  I know this is better than nothing but what am I to do with the other bum controller.  It's from the same company although purchased separately.  Why can't they replace that too!
Was this all worth my time?  Over 1 hour on the phone and I still have to go out and purchase a second controller.
 
I tried explaining this to the representative but I guess she needed to stick to the script.  It is very odd that both controllers have the exact same problem and I am beginning to wonder if those negative reviews about poor workmanship, a poorly designed system and quality control issues with the manufacturer are true.
 
 

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Visit www.treatsforyoursweets.etsy.com for toddler items and our very new www.Sexygirl.etsy.com where everything is so girly

Disney on Ice World of Fantasy Review



This was a night my kids will never forget. You guys know how often we frequented Disneyland last year! My kids probably know all or most of the characters. We are all huge Disney fans.



Week before last week Thursday, we had the opportunity to attend Disney on Ice at the Staples Center . This was our 1st Disney On Ice show as a family. Thank you so much Tanyetta and many thanks to Momcentral

Fabulous Seats
Cars, Mermaids, Simba and fairies from Pixie Hollow were present in this show which was full of color and captured the highlights of each movie. The costumes and stage props were magnificent! The flow of the program was perfect and held my children's attention from start to finish. Unbelievable, I know!!


My only regret is that I was unable to capture the look on my daughter's face. My trusty camera was confiscated upon entry, so the only photos I was able to get were taken with my crappy Blackberry. I was so mad about that. When the show was over and I was able to retrieve my camera, I took a few of the kids and empty ice stage.


Christopher had a wonderful time and almost went crazy when the Cars characters were on the ice, but no one was more excited than Alyssa. She is her own Disney Princess. She giggled from excitement and waved to the characters as they performed on the ice. She never just sat quietly in her seat. I don't think she could. She was just bouncing up and down. That's how happy she was. Even 16 month old Ashleigh was clapping and dancing.

She didn't want to go home. She wanted to stay with Tinkerbell in Pixie Hollow


We all enjoyed ourselves so very much especially since we hardly ever get the chance to go anywhere as a family anymore. My husband was just happy to be in the same place that his Lakers played in and kept disturbing me as he spotted the Laker jerseys hanging way up to the roof.....Yeah men...

Thumbs Up from my son!

After the show


I apologize again for the blurry photos but you kind of get the idea. I would highly recommend this show.

There are still a few shows left if you're in the area and here's A Special offer just for you.

Purchase a 4-pack of tickets for only $44 for Monday through Friday matinee shows, or receive $4 off all weekend shows by logging onto www.ticketmaster.com and entering the
coupon code: MOM.**





The ORACLE Arena in Ontario, CA

December 30: 7:30pm (TODAY)
December 31: 1:00pm, 4:30pm
January 1: 3:30pm, 7:30pm
January 2: 12:00pm, 3:30pm, 7:30pm
January 3: 11:00am, 3:00pm

Long Beach Arena in Long Beach, CA

January 6: 7:30pm
January 7: 7:30pm
January 8: 11:00am, 7:30pm
January 9: 12:00pm, 3:30pm, 7:30pm
January 10: 12:00pm, 3:30pm, 7:30pm

**Get 4 tickets for $44 Monday through Friday matinee shows, or $4 off all weekend shows by entering the code "MOM" at select ticketing channels.

Minimum purchase of 4 tickets required; additional weekday tickets above 4 can be purchased at $11 each.

Offer not valid on Rinkside or VIP seating. Cannot be combined with other offers. Service Charges and handling fees will apply.

Sunday, December 13, 2009

I'm frightened......(WARNING Gross photo)

and this is why.  I never approved of the kids getting skateboards because I knew something like this or worse was going to happen.  I told my husband I am going to hide the skateboards.  I don't want my babies getting hurt like this. 
 
On the other hand I don't want them to NOT have their fun.  What am I supposed to do?  What other safety gear can I get for them.  They have the helmets, wrist and knee pads.   Are there mouth guards for kids I can get?  Maybe a football helmet would help prevent this.  The whole face would be protected for the most part right?
 
My baby slipped and fell forward and somehow the board kicked up and hit him in the mouth.  Not only is the lip busted but he busted up his gums too.  Luckily the 2 front teeth weren't knocked out.  I shook them and they aren't loose.  I have a headache and I'm sick to my stomach.  He bled so much and I know it's because it's the lip. 
 
He's been sleeping since this happened .........hours ago. 
 
He was so concerned about how it looked.  I hope the swelling goes down a little bit by tomorrow morning when he has to go to school.
 
 

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Visit www.treatsforyoursweets.etsy.com for toddler items and our very new www.Sexygirl.etsy.com where everything is so girly
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